Customer Service Specialist in Medical Assistance (German and Spanish Speaker)

Remote
Employee
Customer Support
Deadline: February 28, 2022
Salary: €22,000 / year

Your Future Company: 

Do you want to join a growing, multinational team with an important mission? An interesting and varied job is waiting for you in an international Service Center in Barcelona.

Our client is an international company providing medical and roadside assistance to their members and customers when traveling abroad. The members and customers are mainly German speakers. Our client is looking for support in their Hub in Barcelona as soon as possible.

Tasks

Your responsibilities and impact will be:

As a Customer Service Specialist in Medical Assistance you would be in charge of:

– Offering remote assistance

– Providing information over the phone

– Taking care of the members and insured clients in need

– Responding to incoming calls

– Advising and informing members and clients

– Performing outbound contacts to mediate or organizing, as needed, medical assistance (contacts with hospitals/doctors, providers, etc.)

– Supporting and collaborating in the medical cost containment process

– Taking an active role in Back Office activities

– Participating to ensure achievement of the operational goals (KPI, productivity, Quality Management, etc.)

Requirements

Skills, experiences and interests you need to succeed in this role:

– You speak German at a native level and possess full working proficiency in Spanish and English 

– You are able to keep calm in any situation

– You bring willingness to work in flexible shifts (public holidays, weekends)

– You enjoy the contact with people, have strong communication skills and empathy

– You feel comfortable and confident in conflict resolution

– You are a team-player and demonstrate good organizational skills

– You are open to improving your skills in continuous training opportunities

– You have an interest in continuous learning as well as in understanding medical issues and communicating them clearly

Benefits

What’s in it for you?

– Permanent contract

– Service hours from 07-23h (rotative shifts)

– 22.000 € gross per year (including bonuses for shifts and transport)

– Restaurant voucher in value of approximately €900-1000 yearly

– Structured and paid training for the duration of a couple of weeks

– Varied activity, ongoing training and development

– A bunch of great and diverse colleagues

– Eventual possibility to participate in the for Smart-working / Home-Office Concept

– Start date: 24/01/2021

Updated: 3 days ago
Job ID: 3742179
About Blu Selection
We are a recruitment company specialized in multilingual profiles. We have positions around Europe (Greece, the Czech Republic, Spain, Portugal,...).
2-10 employees
Staffing and Recruiting
Carrer de Bac de Roda, 120, Barcelona, Spain
Carrer de Bac de Roda, 120, Barcelona, Spain
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Contact Person
Fabien Filoleau
Fabien Filoleau
Recruitment Consultant
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